Elite Global Solutions agrees to extend a
limited two year warranty against
breakage on all products.
All Elite Global Solutions melamine must be handled as any other quality
dinnerware and serveware.
Chipping and scratching are not included in this warranty and are considered
regular wear and tear to our product over time.
Damage to our product from
serrated knives or other forms of cutlery are
not
included in this warranty.
Deterioration to our product from
chlorine or bleach based chemical exposure
is not included in this warranty.
Oven and microwave damage are not included in this warranty.
Products returned to Elite Global Solutions because of damage will be
inspected before any credit or replacement products are offered.
Cast aluminum products must be hand washed. Our cast aluminum products
carry a
limited two-year warranty as long as the products are not subjected to
machine washing.
Authorization must be obtained from Elite Global Solutions
prior to any return.
No return will be accepted without proper written authorization from Elite
Global Solutions.
Authorized returns must be shipped
prepaid by the buyer. Elite Global
Solutions is not responsible for any freight charges on returned items.
All
returned items must be
unused and in their
original packaging and subject to a
20% restocking fee. Once the product is received in
good condition
and the return is approved, a
credit memo will be issued for the purchase price
less any applicable fees.
No cash refunds will be issued.
On any return, Elite Global Solutions’ customer service department
must be
notified within 30 days from the original shipment.
No returns accepted after 30 days.
The Return Merchandise Authorization (
RMA )
will expire if goods are not
returned within
30 days of issuance of the
RMA.
Special orders, including ordering over regular stock quantities, and custom
items, may not be returned under any circumstances.